# Kero Help Center

> Setup guides, product how-tos and support for Kero.

- [Getting started](https://kero.chat/help/getting-started/index.md): Set up your Kero account, choose a messaging channel and understand how to start testing and sending.
- [Quick start with Kero](https://kero.chat/help/getting-started/quickstart.md): Create your Kero account, set up billing and choose your first messaging channel.
- [Register your Kero account](https://kero.chat/help/getting-started/register-your-kero-account.md): Create your Kero account using your business email address and company details.
- [Verify your email](https://kero.chat/help/getting-started/verify-your-email-address.md): Activate your Kero account using the verification code sent to your registered email address.
- [Set up your billing account](https://kero.chat/help/set-up-your-billing-account.md): Register your business billing details and create your linked Stripe customer account before configuring messaging channels.
- [Choose your messaging channel](https://kero.chat/help/getting-started/connect-your-first-messaging-channel.md): Choose between WhatsApp Business, SMS and RCS for Business, and learn how to set up your first channel in Kero.
- [Prepare your first message](https://kero.chat/help/getting-started/create-your-first-message.md): Learn when to use Direct Message or Templates to prepare your first SMS, WhatsApp or RCS message in Kero.
- [Send a test message](https://kero.chat/help/getting-started/send-a-test-message.md): Send your first test message using Kero Direct Message and understand the testing requirements for SMS, WhatsApp and RCS.
- [Understand when you're ready to go live](https://kero.chat/help/ready-to-go-live.md): Understand the difference between testing and live messaging, and what is required before sending SMS, WhatsApp or RCS messages to customers.
- [Add your first contacts](https://kero.chat/help/getting-started/import-your-contacts.md): Learn how to prepare and import contacts into Kero for messaging and campaigns.
- [Account Management](https://kero.chat/help/product/account-management/index.md): Learn how to manage your Kero account, billing information, team access and connected accounts.
- [Manage your account settings](https://kero.chat/help/product/account-management/account-settings.md): Update your Kero profile, change your password and protect your account with multi-factor authentication.
- [Manage your billing account](https://kero.chat/help/manage-your-billing-account.md): Manage your Kero billing details, payment methods and invoice history through the Stripe billing portal.
- [Invite team members](https://kero.chat/help/invite-team-members.md): Invite colleagues to your Kero account, manage pending invitations and remove team members.
- [Roles and permissions](https://kero.chat/help/roles-and-permissions.md): Understand how team access and administrator permissions are currently managed in Kero.
- [Switch between accounts](https://kero.chat/help/switch-between-accounts.md): Learn how to switch between Kero accounts using one login, without signing out or creating separate credentials.
- [Messaging channels](https://kero.chat/help/product/channels/index.md): Explore SMS, RCS for Business and WhatsApp Business in Kero. Choose your channels, follow the setup guides and manage your messaging.
- [What is SMS?](https://kero.chat/help/product/channels/sms/what-is-sms.md): Learn how SMS messaging works in Kero, including Sender IDs, message length, delivery, consent and fallback.
- [Set up your SMS Agent](https://kero.chat/help/product/channels/sms/setup-your-sms-agent.md): Create and configure an SMS Agent in Kero so you can start sending SMS messages.
- [Send an SMS message](https://kero.chat/help/product/channels/sms/send-an-sms-message.md): Send an individual SMS message in Kero using your SMS Agent, Sender ID or a reusable SMS template.
- [SMS message length & character limits](https://kero.chat/help/product/channels/sms/sms-message-length-character-limits.md): Understand SMS character limits, message parts and how GSM and Unicode encoding affect your SMS messages.
- [What is RCS for Business?](https://kero.chat/help/product/channels/rcs-for-business/connect-rcs.md): RCS for Business brings branded, interactive messaging to the native messaging app on your customers' phones.
- [Getting started with RCS](https://kero.chat/help/product/channels/rcs-for-business/getting-started-with-rcs.md): Follow the journey from preparing your business and creating your RCS Agent to testing, verification and launch.
- [Add your business for rcs](https://kero.chat/help/product/channels/rcs-for-business/add-your-business-for-rcs.md)
- [Create your RCS Agent](https://kero.chat/help/product/channels/rcs-for-business/create-your-rcs-agent.md): Choose your RCS messaging type, configure your Agent, describe your use case and submit it to Kero for review.
- [Add an RCS test device](https://kero.chat/help/product/channels/rcs-for-business/add-an-rcs-test-device.md): Add a test device to your RCS Agent and experience your messaging as a customer before launch.
- [RCS Agent verification and launch](https://kero.chat/help/product/channels/rcs-for-business/rcs-agent-verification-and-launch.md): Understand how your RCS Agent progresses through testing, external verification, approval and launch, and what you need to do at each stage.
- [RCS Agent types](https://kero.chat/help/product/channels/rcs-for-business/rcs-agent-types.md): Understand the four RCS Agent types supported by Kero and choose the right type for your messaging use case.
- [RCS Agent use case examples](https://kero.chat/help/product/channels/rcs-for-business/rcs-agent-use-case-examples.md): Learn how to describe your RCS Agent use case and see examples for Transactional, Promotional, OTP and Multi-use Agents.
- [What is WhatsApp Business?](https://kero.chat/help/product/channels/whatsapp-business/what-is-wa-business.md): Learn how WhatsApp Business messaging works in Kero, including conversations, approved templates and messaging fallback.
- [Getting started with WhatsApp](https://kero.chat/help/product/channels/whatsapp-business/getting-started-with-whats-app.md): Prepare your business, phone number and Meta account to start sending WhatsApp Business messages with Kero.
- [Connect your WhatsApp Business Account](https://kero.chat/help/product/channels/whatsapp-business/connect-whatsapp-business-account.md): Connect your WhatsApp Business Account to Kero using Meta's secure onboarding process.
- [Manage your WhatsApp Agent](https://kero.chat/help/product/channels/whatsapp-business/manage-your-whatsapp-agent.md): Learn how to view your WhatsApp Agents, monitor connection expiry and renew your WhatsApp Business connection to Kero.
- [Create and submit a WhatsApp message template](https://kero.chat/help/product/channels/whatsapp-business/whatsapp/create-message-template.md): Create a WhatsApp message template in Kero and submit it to Meta for approval.
- [Manage WhatsApp template approvals and rejections](https://kero.chat/help/product/channels/whatsapp-business/manage-whats-app-template-approvals-and-rejections.md): Check WhatsApp template approval statuses, understand rejections and learn when templates can be edited in Kero.
- [Create a Kero template with WhatsApp and fallback](https://kero.chat/help/product/channels/whatsapp-business/kero-template-with-wa-fallback.md): Use an approved WhatsApp message template in Kero, configure personalised variables and add SMS or other available fallback Agents.
- [Test your WhatsApp template and SMS fallback](https://kero.chat/help/product/channels/whatsapp-business/test-wa-template-with-sms-fallback.md): Learn how to test WhatsApp messages, verify personalised template variables, test SMS fallback and review delivery results in Kero.
- [Contacts & Segments](https://kero.chat/help/product/contacts-segments/index.md): Learn how to manage contacts, organise recipients into segments and use contact information for personalised messaging and campaigns in Kero.
- [Create and manage contacts](https://kero.chat/help/product/contacts-segments/create-and-manage-contacts.md): Learn how to create, find, update, select and export individual contacts in Kero.
- [Import contacts from Excel or CSV](https://kero.chat/help/product/contacts-segments/import-contacts-from-excel.md): Learn how to import contacts from Excel or CSV files, map contact fields and manage duplicate records in Kero.
- [Manage custom contact fields](https://kero.chat/help/product/contacts-segments/manage-custom-contact-fields.md): Learn how to create, rename and delete custom contact fields in Kero, including fields created during contact imports.
- [Create and manage segments](https://kero.chat/help/product/contacts-segments/create-manage-segments.md): Learn how to create segments, organise contacts, manage segment membership and delete segments in Kero.
- [Start a conversation from a contact](https://kero.chat/help/product/contacts-segments/start-conversation-from-contact.md): Learn how to open a conversation with an existing contact directly from your Kero Contacts list.
- [Use contacts and segments in campaigns](https://kero.chat/help/product/contacts-segments/contacts-segments-in-campaigns.md): Learn how to select contacts or segments as campaign recipients and personalise messages using contact information in Kero.
- [Delete contacts and reset contact data](https://kero.chat/help/product/contacts-segments/delete-reset-contact-data.md): Learn how to delete contacts, remove contacts from segments and reset your contact records in Kero without affecting segments or custom contact fields.
- [Understanding message templates](https://kero.chat/help/product/templates/index.md): Learn how message templates work in Kero, when to use them, and how they help you create consistent, personalised messages across SMS, RCS and WhatsApp Business.
- [Create a message template](https://kero.chat/help/product/templates/create-kero-template.md): Learn how to create reusable message templates in Kero for SMS, RCS for Business and WhatsApp Business, including personalisation and Fallback Agents.
- [Personalise messages with parameters](https://kero.chat/help/product/templates/variables-and-personalisation.md): Learn how to use parameters in Kero message templates to personalise Direct Messages and Campaigns with recipient-specific information.
- [Configure Fallback Agents](https://kero.chat/help/product/templates/channel-fallback.md): Learn how to add and manage Fallback Agents in Kero message templates to provide alternative messaging options when your preferred channel cannot be used.
- [Configure Message Fallback](https://kero.chat/help/untitled-page.md): Learn how to configure fallback channels, set their delivery order and prepare channel-specific message content in a Kero template.
- [Manage message templates](https://kero.chat/help/product/templates/manage-templates.md): Learn how to find, review and update your existing Kero message templates to keep your messaging content accurate and ready for reuse.
- [Manage Your Sent Messages](https://kero.chat/help/product/sending-messages/index.md): Learn how to find sent messages, review delivery information, view message details and export your message history in Kero.
- [Direct message](https://kero.chat/help/product/sending-messages/direct-message.md)
- [Create Your First Campaign](https://kero.chat/help/product/sending-messages/create-a-campaign.md): Learn how to create a campaign in Kero, select recipients, map personalisation fields and send or schedule your messages.
- [Schedule a Campaign](https://kero.chat/help/product/sending-messages/schedule-campaigns.md): Learn how to schedule a Kero campaign for a future date and time, view its schedule and cancel or replace it before sending.
- [Understand Campaign Delivery Reports](https://kero.chat/help/product/sending-messages/campaign-results.md): Learn how to view campaign results, understand delivery and fallback counts, investigate failed messages, and export your campaign report.
- [Understand message statistics](https://kero.chat/help/product/sending-messages/message-tracking/understand-message-statistics.md): Track outgoing message volumes, delivery statuses and messaging activity across your Kero Agents.
- [View sent messages and delivery status](https://kero.chat/help/product/sending-messages/view-sent-messages-and-delivery-status.md): Find outgoing messages, check delivery statuses, investigate failures and download message records in Kero.
- [View Your Sent Statistics](https://kero.chat/help/product/sending-messages/message-tracking/view-sent-statistics.md): Learn how to review message volumes, delivery statuses and agent performance using Sent Statistics in Kero.
- [Track customer interactions](https://kero.chat/help/product/sending-messages/message-tracking/track-interactions.md): See which message buttons customers tapped, review interaction details and download interaction records in Kero.
- [Understand Message Delivery Statuses](https://kero.chat/help/product/sending-messages/message-tracking/delivery-statuses.md): Understand message delivery statuses in Kero, how reporting differs across SMS, RCS and WhatsApp, and what happens when a message fails or uses a fallback channel.
- [Inbox & Conversations](https://kero.chat/help/product/inbox-conversations/index.md): View incoming messages, respond to customers, and manage conversations.
- [Respond to customers](https://kero.chat/help/product/inbox-conversations/respond-to-customers.md)
- [Reply to messages](https://kero.chat/help/reply-to-messages.md)
- [Conversation history](https://kero.chat/help/conversation-history.md)
- [Manage Your Media Library](https://kero.chat/help/product/media-library/index.md): Learn how to upload, view, preview and delete media files in Kero.
- [Messaging Resources](https://kero.chat/help/messaging-resources/index.md): Find country-specific messaging availability, Sender ID requirements and practical resources for SMS, RCS and WhatsApp Business.
- [RCS availability by country](https://kero.chat/help/messaging-resources/messaging-directories/rcs-availability-by-country.md): Check where RCS Business Messaging is available and which mobile networks support RCS messaging.
- [SMS Sender ID requirements by country](https://kero.chat/help/messaging-resources/messaging-directories/sms-sender-id-requirements-by-country.md): Check which countries require SMS Sender ID registration before you start sending.
- [About SMS Sender IDs](https://kero.chat/help/messaging-resources/sms-resources/about-sms-sender-ids.md): Learn what an SMS Sender ID is, how it appears to recipients, and why Sender ID requirements vary between countries.
- [Register an SMS Sender ID](https://kero.chat/help/messaging-resources/sms-resources/register-an-sms-sender-id.md): Learn when an SMS Sender ID needs to be registered and how Kero helps you through the registration process.
- [Welcome](https://kero.chat/help/kero-developer-pages/welcome.md): Developer documentation for building rich business messaging into your own products with the Kero API.
- [API Walkthrough](https://kero.chat/help/kero-developer-pages/walkthrough.md): A guided introduction to the Kero RCS API, showing how you would use it from your own application.
- [Basic API](https://kero.chat/help/kero-developer-pages/basic-api.md): Reference for the /basic API endpoints, protected by Basic auth and used with a valid JSON API token.
- [Agent API](https://kero.chat/help/kero-developer-pages/agent-api.md): Reference for the /agent API endpoints, protected by a bearer auth token.
- [Object Schemas](https://kero.chat/help/kero-developer-pages/object-schemas.md): Reference for the JSON objects used by the Kero API.
- [Webhooks](https://kero.chat/help/kero-developer-pages/webhooks.md): Configure a webhook to be notified when a message status changes or when a customer sends a reply.
- [Change History](https://kero.chat/help/kero-developer-pages/change-history.md): Changes to the Kero API and significant documentation updates.


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