> ## Documentation Index
> Fetch the complete documentation index at: https://kero.chat/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage your billing account

> Manage your Kero billing details, payment methods and invoice history through the Stripe billing portal.

Kero uses Stripe to manage customer billing information, payment methods and invoices.

Once you've registered your Kero billing account, you can access the Stripe billing portal to review your billing details, add a payment method and view your invoice history.

> [!NOTE]
>
> **Who can manage billing?**
>
> Billing Account is available to the **Kero account owner** and team members who have been granted administrator access.
>
> If another team member needs billing access, the account owner must contact Kero Support to request it. A Kero specialist will configure the required access.
>
> Administrator permissions cannot currently be assigned directly within Kero.

## Access your billing account

**1. Open Account Settings**

Sign in to [Kero](https://app.kero.chat).

Select **Settings** from the left navigation menu.

**2. Select Billing Account**

Under Account Settings, select **Billing Account**.

Your registered billing information will be displayed.

**3. Open the billing portal**

Select **Go to billing portal**.

This opens your Stripe billing portal, where you can manage your billing information and payment methods.

![Kero Stripe billing portal showing payment methods, billing information and invoice history](https://mintcdn.com/kerochat/D3qoCRtOkb6o4WRn/images/account-management/billing-portal-overview.png?fit=max\&auto=format\&n=D3qoCRtOkb6o4WRn\&q=85\&s=55ca4c17887999293ee9edd995d2e7f0)

> [!NOTE]
>
> If you haven't registered your billing account yet, follow our [Set up your billing account](https://kero.chat/help/set-up-your-billing-account.md) guide.
>
> You don't need to add a payment method to complete your initial Kero billing registration.

## What can you manage in the billing portal?

The Stripe billing portal provides access to the following features:

| Feature | What you can do |
| - | - |
| **Payment method** | Add a payment method for future Kero payments. |
| **Billing information** | Review and update your business billing details. |
| **Invoice history** | View available invoices and billing history. |
| **Return to Kero** | Return to the Kero platform when you're finished. |

## Add a payment method

You can securely add a payment method through the Stripe billing portal.

**1. Open the billing portal**

Navigate to **Settings → Billing Account** in Kero.

Select **Go to billing portal**.

**2. Select Add payment method**

Under **Payment Method**, select **+ Add payment method**.

**3. Choose your payment method**

Select one of the payment methods offered by Stripe, such as **Card** or **Revolut Pay**.

If you select Card, enter your:

* Card number
* Expiration date
* Security code (CVC)
* Country

The available payment methods may vary.

**4. Confirm your payment method**

Review your details and select **Add** to submit your payment method.

Follow any additional verification instructions displayed by Stripe.

![Stripe Add payment method screen showing Card and Revolut Pay options and the card payment form](https://mintcdn.com/kerochat/D3qoCRtOkb6o4WRn/images/account-management/billing-add-payment-method.png?fit=max\&auto=format\&n=D3qoCRtOkb6o4WRn\&q=85\&s=f3cc0411fb6f3594542826aef918c1cc)

> [!NOTE]
>
> By adding a payment method, you authorise Kero to charge that method for applicable future payments in accordance with its terms.
>
> You can review the relevant terms and privacy information in the Stripe billing portal.

## Update your billing information

Your billing information is used for invoicing and account administration.

The portal displays information such as:

* Business name
* Billing email address
* Billing address
* Phone number
* Tax identification number, where applicable

To update your details:

**1. Open the Stripe billing portal**

Navigate to **Settings → Billing Account** in Kero and select **Go to billing portal**.

**2. Select Update information**

Under **Billing and Shipping Information**, select **Update information**.

**3. Update your details**

Make the necessary changes to your business information.

**4. Save your changes**

Save your updated information using the option provided by Stripe.

> [!TIP]
>
> Keep your business name, billing address and tax information up to date to help ensure your invoices contain the correct details.

## View your invoice history

The Stripe billing portal includes an **Invoice History** section.

When invoices are available, you can access your billing records from this section.

If your account hasn't yet been invoiced, the portal may display **No invoice history**.

> [!NOTE]
>
> Invoice history depends on the billing activity associated with your Kero account.

## Return to Kero

When you've finished managing your billing information, select **Return to Kero.Chat** to return to the Kero platform.

## Understand Kero billing and Meta billing

If you're using WhatsApp Business, it's important to understand that Kero and Meta maintain separate billing arrangements.

| Kero billing | Meta billing |
| - | - |
| Managed through Kero's Stripe billing portal. | Managed through your Meta WhatsApp Business billing configuration. |
| Used for applicable Kero charges. | Used for applicable WhatsApp Business messaging charges. |
| A payment method isn't required for initial Kero billing registration. | A missing payment method may cause WhatsApp message failures. |

> [!WARNING]
>
> **Adding a payment method to Kero does not add a payment method to Meta.**
>
> If you're using WhatsApp Business, you must configure the required payment method separately in Meta.

## Need help?

If you cannot see **Billing Account** under Settings, you may not have the required access.

The Kero account owner can contact Kero Support to request administrator access for another team member. A Kero specialist will configure the permissions.

For assistance with billing information or payment-related questions, contact the Kero support team.


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