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The Media Library is where you store and manage media files for your Kero messaging activities. You can add images, videos, documents and audio files to your library, making it easier to manage media for your messaging channels.
Media requirements vary between messaging channels. A file that uploads successfully to your Media Library may not meet the requirements for an RCS or WhatsApp message.

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View your Media Library

  1. Sign in to your Kero account.
  2. Select Media from the main navigation.
  3. Your Media Library displays the media files associated with your account.
The Media Library displays the following information: Click Refresh to reload the Media Library.

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Add media to your library

You can upload media files directly from your computer.
1

Open the Media Library

Select Media from the main navigation.
2

Create a new media item

Click + Create Image in the top-right corner.
3

Enter a media name

In Media Name, enter a descriptive name that will help you identify the file later.
4

Select the media type

Choose the appropriate media type:
  • Image
  • Video
  • Document
  • Audio
5

Upload your file

Click the upload icon in the Upload Media field.Browse to the file on your computer, select it and click Open.
6

Review your media

Once the file has uploaded, Kero displays its hosted URL in the Upload Media field.For supported images, the Media Preview section displays the uploaded image.
7

Save the media item

Click Create.Kero returns you to the Media Library, where your new media item appears in the list.
Use clear, descriptive names for your media files. For example, “Summer Campaign Banner” or “Company Logo” will be easier to recognise than a generic filename.

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Preview media

You can preview supported media files directly from your Media Library.
1

Find your media

Open Media and locate the file you want to preview.
2

Open the actions menu

Click the three-dot menu (⋮) at the end of the media item’s row.
3

Select Preview

Click Preview to view the media, where supported.
Some media files may not be available for preview if they do not meet the applicable media requirements for RCS or WhatsApp.

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Understand media dimensions and compatibility

For images, the Media Library displays the file’s width and height in pixels. Some dimensions may appear in red. This indicates that the media does not meet the applicable RCS or WhatsApp media conditions. A media file can still appear in your Media Library even if it is not suitable for a particular messaging channel. Before using media in a message, check that it meets the requirements for your selected channel, including:
  • Supported file formats
  • Maximum file size
  • Image dimensions and aspect ratio, where applicable
Uploading media to the library does not guarantee that it can be used with every messaging channel.

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Delete media from your library

If you no longer need a media item, you can remove it from your Media Library.
1

Locate the media item

Open Media and find the file you want to delete.
2

Open the actions menu

Click the three-dot menu (⋮) beside the media item.
3

Select Delete

Click Delete and follow any confirmation instructions displayed by Kero.
Before deleting media, check whether it is still needed for an existing template, campaign or other messaging activity.

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Important information about media URLs

When you upload a file, Kero generates a hosted URL for the media. Anyone who has access to that URL may be able to view or retrieve the file. Avoid uploading confidential or sensitive documents that should not be publicly accessible.

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Frequently asked questions

Why can’t I preview an image in my Media Library? The image may not meet the applicable media requirements for RCS or WhatsApp. Check the image dimensions and any values highlighted in red. Can I upload different types of media? Yes. The Media Library supports creating media entries for images, videos, documents and audio files. The file must also meet any applicable upload and channel requirements. Why is the Create button disabled? Ensure that you have entered a Media Name, selected a Media Type and provided a media file or URL. Does uploading a file mean I can use it in any message? No. Each messaging channel has its own supported formats, sizes and media requirements.