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The Sent Messages page provides a record of messages sent through your Kero account, including direct messages, campaign messages and replies sent from conversations. Use this page to find individual messages, check their delivery status, investigate failures and review message details.

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View your sent messages

  1. Sign in to your Kero account.
  2. Navigate to Messages → Sent Messages.
  3. Your sent messages are displayed in a table, with the most recent messages first.
By default, Kero displays messages from the current week. The table contains the following information: Click Refresh to retrieve the latest available message information. If your selected period contains more messages than are initially displayed, click Load More to view additional records.

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Find messages by date

You can change the reporting period to find messages sent during a specific timeframe.
1

Open Sent Messages

Navigate to Messages → Sent Messages.
2

Choose a date range

Select one of the available options:
  • Today
  • Yesterday
  • Week
  • Month
  • Year
  • Custom
3

Review the results

Kero displays messages for the selected period.Click Refresh if you want to retrieve the latest available information.
Use Custom when investigating a message sent on a particular date or during a specific campaign period.

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View individual message details

The Message Details panel provides additional information about a message, including a preview of its content.
1

Find the message

Locate the message in the Sent Messages list.
2

Open Message Details

Click the message’s Sent Time.The Message Details panel opens alongside the list.
3

Review the information

Depending on the message and channel, the panel displays:
  • Message ID: A unique identifier for the message.
  • Brand Agent: The agent used to send the message.
  • Mobile Number: The recipient’s number.
  • Ref: The message reference.
  • Sender ID: The sending name or number, where applicable for SMS.
  • Status: The latest reported delivery status.
  • Reason: Additional failure information, where available.
  • Charge Type: How the message is charged, if known.
  • Message Preview: A preview of the message content.
4

Close the panel

Click the X at the top of the panel to return to the message list.
Message details and delivery information may differ depending on the messaging channel and the information available from the provider.

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Investigate a failed message

If a message shows Failed, check the Reason column or open its Message Details panel for additional information. The reason may help you identify an issue such as an invalid recipient number, an unavailable messaging channel or a provider restriction. If you need assistance from Kero Support:
  1. Open the message’s Message Details panel.
  2. Copy the Message ID using the copy icon.
  3. Include the Message ID and any reported failure reason when contacting Support.
Not all messaging providers return detailed failure reasons. In some cases, Kero may have limited information about why a message was unsuccessful.
For more information about what each status means, see Understand Message Delivery Statuses.

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Open a recipient’s conversation

To view the conversation associated with a sent message:
  1. Find the message in Sent Messages.
  2. Click the recipient’s number in the To column.
  3. Kero opens the conversation with that recipient.
This is useful when you want to review previous messages or follow up on a conversation.

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Export your sent messages

You can download your sent message list as a CSV file for reporting or further analysis.
1

Select the reporting period

Open Messages → Sent Messages and choose the required date range.
2

Download the list

Click the download icon above the message table.
3

Open the exported file

Kero downloads a CSV file, which you can open in Excel or another spreadsheet application.
The number displayed beside the download icon indicates how many message records are included in the list.
Exporting your message history can be useful when reviewing campaign results, investigating delivery issues or preparing internal reports.

Direct message

Create Your First Campaign

Learn how to create a campaign in Kero, select recipients, map personalisation fields and send or schedule your messages.

Schedule a Campaign

Learn how to schedule a Kero campaign for a future date and time, view its schedule and cancel or replace it before sending.

Understand Campaign Delivery Reports

Learn how to view campaign results, understand delivery and fallback counts, investigate failed messages, and export your campaign report.

Message tracking & reporting

Understand message statistics

Track outgoing message volumes, delivery statuses and messaging activity across your Kero Agents.

View sent messages and delivery status

Find outgoing messages, check delivery statuses, investigate failures and download message records in Kero.

View Your Sent Statistics

Learn how to review message volumes, delivery statuses and agent performance using Sent Statistics in Kero.

Track customer interactions

See which message buttons customers tapped, review interaction details and download interaction records in Kero.

Understand Message Delivery Statuses

Understand message delivery statuses in Kero, how reporting differs across SMS, RCS and WhatsApp, and what happens when a message fails or uses a fallback channel.