View your campaign results
1
Open Campaigns
From the Kero navigation menu, select Campaigns.
2
Find your campaign
Locate the campaign in the list.Use the Today, Yesterday, Week, Month, Year, or Custom filters if needed.These filters use the date the campaign was created.
3
Open the campaign report
Click the campaign’s Created Time to open its details.The report displays a status summary at the top and individual message records below.
Understand the campaign summary
The counters at the top of the report show the current message statuses and fallback activity.
Fallback is not a delivery outcome. It shows how many original messages triggered fallback, regardless of whether those fallback attempts were ultimately delivered.Do not add the Fallback count to Delivered or Failed when calculating successful deliveries.
Understand campaigns with fallback
If your campaign uses a template with fallback enabled, Kero may attempt delivery through more than one channel agent. For example, a WhatsApp message might trigger an SMS fallback attempt if the primary channel cannot deliver it. Each sending attempt appears as a separate record in the campaign report.Example: Four messages with fallback
A campaign contains four original messages. All four trigger fallback to SMS. The campaign report might show:
In this example:
- 4 original messages triggered fallback.
- 3 fallback attempts were delivered.
- 1 fallback attempt failed.
- 8 message records appear in the report: four primary-channel attempts and four fallback attempts.
A record with the status
fallback_sent indicates that fallback sending was triggered. It does not confirm delivery.Check the corresponding fallback-channel record for its delivery outcome.Review individual message records
Below the campaign summary, Kero displays the message records associated with the campaign.
When fallback is used, related records can share the same Ref while showing different channel agents and statuses.
This helps you follow the message from its primary-channel attempt to its fallback attempt.
Investigate failed messages
If your campaign contains failed messages:1
Find the failed record
In the campaign report, look for a row with the status failed.
2
Check the reason
Review the Reason column for additional information.The information available depends on the response received from the messaging provider.
3
Check for fallback
If the campaign uses fallback, look for another record with the same Ref.Check whether the fallback-channel attempt was delivered or also failed.
4
Refresh the report
Click Refresh to retrieve any newer delivery status updates.
fallback_sent record does not guarantee successful delivery.
For more detailed investigation of individual messages, see Manage Your Sent Messages.
Export campaign results
You can download the campaign’s message records as a CSV file for further analysis or recordkeeping.1
Open the campaign
On the Campaigns page, click the campaign’s Created Time.
2
Download the report
Click the download icon above the message records table.Kero downloads the message records as a CSV file.
The export contains message records, including individual fallback attempts where applicable. The number of exported records may therefore exceed the number of original campaign messages.
Reports for scheduled campaigns
If a campaign is scheduled but has not started sending, delivery results are not yet available. The campaign details page displays its scheduled sending date and time. Once the campaign has started sending, return to its details page to review the available results. For instructions on creating, cancelling, or replacing a scheduled campaign, see Schedule a Campaign.Keep your campaign results up to date
Message delivery information may not be available immediately after sending. To check for updates:- Open the campaign report.
- Click Refresh.
- Review the updated summary counters and message statuses.