Skip to main content
The Sent Statistics page helps you understand what happened to the messages you’ve sent through Kero. You can view message volumes, check delivery statuses and identify messaging activity that may need further investigation.

​
Open your message statistics

  1. Log in to your Kero account.
  2. From the left navigation menu, select Messages.
  3. Click Sent Statistics.
You’ll see an overview of your outgoing messaging activity for the selected period. Kero Sent Statistics page showing message totals, daily activity and message statuses by Agent.

​
Understand your message statistics

The Sent Statistics page has three main sections.

​
1. Message status totals

At the top of the page, you’ll find a summary of your outgoing messages grouped by status. These totals help you quickly see how many messages have been sent, delivered, read or failed.

​
2. Outgoing Messages

The Outgoing Messages chart displays your messaging activity by day. Each bar represents a day, with colours indicating the different message statuses. Hover over a bar to see the message counts for that day. This chart is useful for identifying changes in sending volumes and spotting days with unusually high failure counts.

​
3. Message Statuses by Agent

The Message Statuses by Agent table provides a more detailed breakdown of messaging activity. Each row shows the message counts for a particular Agent on a particular day, grouped by status. Use this table to compare activity across your Agents and identify where delivery problems may be occurring.

​
What do the message statuses mean?

Message status information can vary by messaging channel. For example, a read status may not be available for every SMS, RCS or WhatsApp message.

​
Choose a reporting period

By default, Sent Statistics displays the current week. To change the reporting period:
  1. Select Today, Yesterday, Week, Month or Year.
  2. Alternatively, select Custom to choose your own date range.
  3. Click Refresh to load the latest available statistics.
You can use different reporting periods to compare messaging activity over time or investigate a particular day.

​
Investigate failed messages

If your statistics show failed messages, you can investigate them individually.
  1. From the left navigation menu, open Messages.
  2. Select Sent Messages.
  3. Choose the relevant reporting period.
  4. Find the failed message and check the Reason column for more information.
Sent Statistics shows how many messages failed, but not the individual failure reasons. These are available in Sent Messages.

View sent messages and delivery status

Review individual outgoing messages, their statuses and failure reasons.

Track customer interactions

See how customers interact with buttons in your messages.