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If you have access to more than one Kero account, you can move between them using the account switcher. You only need one Kero login to access all the accounts you have been invited to join. This is particularly useful if you manage messaging for multiple businesses, branches, departments or customer accounts.

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How account switching works

Each Kero account has its own messaging configuration and resources, including:
  • Messaging channels and Agents
  • Contacts and Segments
  • Message templates
  • Campaigns
  • Conversations and message history
When you switch accounts, Kero displays the information associated with the selected account.
You can only switch to accounts that your login has been granted access to. Your list of available accounts may differ from another team member’s list.

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Switch to another account

1

Open the account switcher

Sign in to Kero.At the top of the left-hand navigation menu, click the account name or the dropdown arrow beside it.
2

View your available accounts

A dropdown list displays the Kero accounts associated with your login.Your currently selected account is indicated in the list.
3

Select an account

Click the name of the account you want to access.Kero switches to the selected account and displays its information.
4

Confirm the selected account

Check the account name at the top of the navigation menu before sending messages or making changes.This is especially important if you manage multiple accounts with different messaging channels, contacts or billing arrangements.

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How do I get access to another Kero account?

Access to another account is provided through a team invitation. The person managing that Kero account must invite you using your email address. What happens next depends on whether you already have a Kero login. You do not need to create a separate login for each account.

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Important things to remember

  • Check your selected account: Make sure you are working in the correct account before sending a message, uploading contacts or launching a campaign.
  • Account access is separate: Being invited to one Kero account does not automatically grant access to other accounts.
  • One login, multiple accounts: You can use the same email address, password and MFA configuration for the Kero accounts linked to your login.
  • Billing access is restricted: Access to an account does not automatically provide permission to manage its billing. Billing is available to the account owner or a team member who has been granted administrative access by a Kero specialist.

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Frequently asked questions

No. Use the account switcher in the left-hand navigation menu to move between accounts available to your login.
You may not have been invited to that account, or your access may have been removed.Contact the person managing the account and ask them to check your team membership.
Yes. An existing Kero user can be invited to additional accounts using the same registered email address.Those accounts can then be accessed through the same login.
No. Your login credentials remain the same. Only the Kero account you are currently working in changes.
Not necessarily.Billing access is restricted to the account owner or a team member who has been granted administrative access by a Kero specialist.Kero does not yet provide customer-managed roles and permissions.

Invite team members

Give colleagues access to your Kero account.

Roles and permissions

Understand account ownership, access and current permission limitations.