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Account Management helps you keep your Kero account information up to date and manage who can access your account. Whether you’re updating your business details, managing billing information or inviting colleagues to work with you, this section explains how to manage your account.

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What can you manage?

Account settings

View and manage your account information and available settings.

Billing

Manage your business billing details and access your billing portal.

Team access

Invite colleagues to access your Kero account and manage existing invitations.

Roles and permissions

Understand account ownership, user access and the permissions available to team members.

Switch between accounts

Access multiple Kero accounts using one login when you’ve been granted access to them.

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Understanding account ownership

Access to the Billing Account section is restricted to the account owner and any team member who has been granted administrative permissions by a Kero specialist. To request billing access for another team member, the account owner must contact Kero Support.
Only the account owner can access and manage the Billing Account section in Kero.Team members who have been invited to an account will not see this option in their Settings menu.

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Working with multiple Kero accounts

Kero supports access to multiple interconnected accounts through a single login. For example, a business operating several branches may have separate Kero accounts for each location. If you’ve been granted access to more than one account, you can switch between them without creating a separate login for each. Your access and permissions depend on the account you’ve selected.

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Managing billing

Kero uses Stripe to manage its billing accounts. Once your billing account has been registered, the account owner can view billing details and access the billing portal from Settings → Billing Account. If you haven’t completed billing registration yet, follow our Set up your billing account guide.
Kero billing is separate from payment arrangements required by some messaging providers.For example, WhatsApp Business customers may also need to add a payment method directly in Meta.

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Inviting colleagues

You can invite colleagues to access your Kero account using their email addresses. Kero supports invitation management, including sending invitations, resending pending invitations and cancelling invitations that are no longer needed. Once an invitation is accepted, the invited user can access the account according to their assigned permissions.

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Where to go next

Use the Account Management guides to learn how to manage your account settings, billing and user access. If you’re new to Kero and haven’t registered yet, start with Getting Started.

Manage your account settings

Update your Kero profile, change your password and protect your account with multi-factor authentication.

Manage your billing account

Manage your Kero billing details, payment methods and invoice history through the Stripe billing portal.

Invite team members

Invite colleagues to your Kero account, manage pending invitations and remove team members.

Roles and permissions

Understand how team access and administrator permissions are currently managed in Kero.

Switch between accounts

Learn how to switch between Kero accounts using one login, without signing out or creating separate credentials.