Frequently Asked Questions
Everything you need to know about Kero's rich business messaging platform.
About RCS for Business
RCS (Rich Communication Services) is the next generation of SMS. It allows businesses to send branded, interactive messages with images, videos, carousels, and action buttons — all within the native messaging app. Think of it as SMS with the capabilities of a mobile app.
RCS is currently supported on most Android devices through Google Messages and is expanding to iOS. Google is actively rolling out RCS support globally. For devices that don't support RCS, Kero automatically falls back to WhatsApp or SMS — so every message gets delivered.
RCS pricing depends on your message volume, country, and network. Kero offers flexible, volume-based pricing starting from 50K messages per month — far more accessible than enterprise CPaaS providers. Contact us for a personalised quote.
Yes. Every RCS message sent through Kero shows your verified brand name, logo, and a verification badge. This is managed through Google's RCS for Business programme and helps build trust with your customers.
About the Kero Platform
Kero currently supports RCS, WhatsApp Business, and SMS. All three channels are managed from a single platform with automatic fallback between them. If one channel isn't available, your message automatically routes to the next.
Yes. Kero provides a clean JSON API that lets you integrate messaging into your existing CRM, marketing automation, and backend systems. Our team provides hands-on support throughout the integration process.
Kero's intelligent fallback system (RAFS) automatically routes your message through the best available channel. If RCS isn't supported on a device, it falls back to WhatsApp. If WhatsApp isn't available, it falls back to SMS. Every message gets delivered.
Kero is a focused messaging specialist built on 25+ years of expertise from Celerity Systems. Unlike broad CPaaS platforms, we offer faster onboarding, hands-on support from real people, commercial flexibility, and deep channel expertise — without enterprise complexity or minimum volume requirements.
Most businesses are up and running within days, not weeks. Our team handles the technical setup, channel registration, and template configuration for you. You'll have hands-on support throughout the process.
Still have questions?
Can't find what you're looking for? Our team is happy to help with any questions about Kero's platform, pricing, or messaging capabilities.