Question 1

How does SMS work?

Accepted Answer

SMS works on every mobile phone. SMS is the most widely supported mobile messaging channel globally. Unlike app-based messaging platforms, SMS:Does not require internet accessWorks on all mobile devices directly through mobile network operatorsSMS is ideal for:OTPsAlertsRemindersNotificationsHigh-reach messaging

Question 2

What does SMS pricing depend on?

Accepted Answer

Pricing depends on destination country and mobile network operators.SMS pricing varies depending on:The destination countryMobile network operatorSender ID typeRouting requirementsSome countries may include:Local regulationsSender ID restrictionsNetwork-specific pricing

Question 3

Local vs. International Routing

Accepted Answer

International pricing may apply. If your business sends messages outside its home country, international routing rates may apply.For example: A UK business sending to UK subscribers will qualify for local pricing. A South African business sending to UK subscribers may be charged international pricing.

Question 4

How SMS message calculation works?

Accepted Answer

SMS messages are calculated based on character length and encoding. Longer messages are split into SMS partsCharacter encoding:Standard GSM characters (e.g. A-Z, a-z, 0-9) | 160 characters per SMSUnicode characters (e.g. emojis, accented letters, special symbols) | 70 characters per SMSIf your message exceeds the limit, it will be sent as multiple SMS parts.Each part is charged as a separate SMS.For example: 280 GSM characters = 2 SMS | 160 characters = 1 SMS | 280 characters = 2 SMS

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