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Before setting up your first messaging channel, you need to create a billing account in Kero. Kero uses Stripe to manage customer billing. Completing this step registers your business billing details and establishes a linked Stripe customer account.
You do not need to add a payment method to complete your initial Kero billing registration.

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Who can set up billing?

The Kero account owner is responsible for setting up billing. A team member may also manage billing if the account owner has requested administrative access and a Kero specialist has granted the required permissions. The account owner is responsible for completing this step during onboarding. If you’re a team member and cannot see Billing Account under Settings, ask your account owner to complete the setup.

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Before you begin

Have the following business information ready:
  • Your registered business or organisation name.
  • Your business address, including city, postal code and country.
  • Your tax registration information, if applicable.

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Create your billing account

1

Open Billing Account

Sign in to Kero.From the left navigation menu, select Settings → Billing Account.
Billing Account is only available to the account owner.
2

Enter your business details

Complete the billing registration form.Fields marked with an asterisk (*) are required.
3

Add tax information if applicable

After selecting your country, you can use Include Tax Information to provide applicable tax registration details.The available tax information options depend on your selected country.
4

Save your billing account

Review your details and click Save.Kero uses the submitted billing information to establish your linked Stripe customer account.You do not need to enter a payment card to complete this step.

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How do I know billing is set up?

Once your billing account has been created, you can return to Settings → Billing Account to view your saved billing details. You should also see a Go to billing portal link, which provides access to your linked Stripe billing portal.
The billing portal is separate from the initial billing registration process. A payment method is not required simply to create your billing account.

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What happens next?

Once billing registration is complete, you can begin configuring your first messaging channel. Choose the channel you’d like to use:

WhatsApp Business

Connect your WhatsApp Business Account.

SMS

Create your SMS Agent.

RCS for Business

Create your RCS Brand and Agent.