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The Sent Messages page lets you review individual messages sent through Kero, including Direct Messages, Campaign messages and replies sent during conversations. Use this page to check whether a message was delivered, investigate failures and view the message details.

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Open Sent Messages

  1. Log in to your Kero account.
  2. From the left navigation menu, select Messages.
  3. Click Sent Messages.
You’ll see a list of outgoing messages, with the newest messages displayed first. Kero Sent Messages page showing outgoing messages and their delivery statuses.

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Understand the message list

Each row represents an outgoing message.

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Choose a reporting period

By default, Kero displays messages sent during the current week. To view a different period:
  1. Select Today, Yesterday, Week, Month or Year.
  2. Alternatively, select Custom to choose your own date range.
  3. Click Refresh to load the latest available statuses.
If there are more messages than currently displayed, click Load More below the list.

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View an individual message

To investigate a particular message:
  1. Find the message in the Sent Messages list.
  2. Click its Sent Time.
  3. The Message Details panel opens beside the list.
Kero Message Details panel showing the selected message's status, reference and message preview. The panel includes:
  • Message ID: A unique identifier that you can copy when contacting Kero Support.
  • Brand Agent: The Agent that sent the message.
  • Mobile Number: The recipient’s mobile number.
  • Ref: The message reference.
  • Sender ID: The sending name or number for an SMS message.
  • Status and Reason: The reported message status and any available failure reason.
  • Charge Type: How the message is charged, when known.
  • Message Preview: A preview of the message received by the customer.
Click the X at the top of the panel to close it.
If you need assistance investigating a message, copy its Message ID and include it when contacting Kero Support.

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Investigate failed messages

If a message has failed:
  1. Find the message in Sent Messages.
  2. Check the Reason column.
  3. Click Sent Time to open the Message Details panel.
  4. Review the status and failure reason before deciding what to do next.
For example, if an RCS message fails with “Number is rcs disabled”, the recipient’s device cannot receive RCS messages. Where appropriate, you can configure an SMS fallback in your messaging template to reach recipients who cannot receive RCS.
Delivery information depends on the messaging channel and the status information returned by the provider. Not every channel reports the same statuses.

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Download your message records

You can export the message list for further analysis or recordkeeping.
  1. Open Messages → Sent Messages.
  2. Select the reporting period you need.
  3. Click the download icon above the message list.
  4. Save the CSV file to your computer.
You can open the downloaded file in Excel or another spreadsheet application.

Understand message statistics

View message volumes and delivery statistics across your Agents.

Track customer interactions

Understand how customers interact with buttons in your messages.